Family Self-Sufficiency

Helping families build towards lasting financial stability.

The Family Self Sufficiency program (FSS) is a voluntary program that helps families with Section 8 vouchers increase their earnings and build assets. The program has both a financial incentive in the form of an escrow savings account, as well as a coaching component designed to help residents access services and overcome barriers on the way to achieving their goals.

One Family & Metro Housing | Boston's FSS Program


Starting in July 2022, One Family is partnering with Metro Housing|Boston to deliver self-sufficiency coaching to households in their Family Self-Sufficiency (FSS) program. All FSS participants will work with a One Family Coach who will support their education, career, and personal finance goals.

What is the FSS Program?


Please watch this video from our partners at Compass Working Capital for more information on the FSS program in general:

Interested in joining the Family Self- Sufficiency Program?

If you are not currently an FSS participant with Metro Housing|Boston and would like to learn more about enrolling in the FSS program, please email for more information.

If you are a current FSS participant through Metro Housing|Boston, please see below for some information about what the transition will look like:


  • Nothing is changing about your FSS escrow account, time left in the program, or your enrollment in FSS. Please see the list of frequently asked questions below for more details. 

  • You will no longer be working with your Compass Financial Coach after August 31, 2022. Compass may still provide support to clients graduating through the end of 2022, but all other clients will be transitioned to their Coach at One Family as of September 1, 2022.

  • If you have questions about this transition, please contact Jakora Staten, FSS Lead Specialist, at or (617) 425-6643.

Frequently Asked Questions
About the Compass - One Family Transition


How does this transition affect my participation in the FSS Program?

Nothing will change with your FSS escrow account, the amount of time you have left in the program, or your enrollment in FSS. The only thing that will change is that you will now work with a coach from One Family rather than a Compass coach.


When does this transition happen?


You will continue to work with your Compass coach through August 31, 2022. After that, you will work with your coach from One Family. In the meantime, your new coach from One Family will have reached out to you with an introduction letter in August, and set up a time to connect with you in September. Your first session with your One Family Coach will be held between October and December. 


Who is One Family and what do they do?


One Family is a Boston-based nonprofit that works to prevent family homelessness and break the cycle of poverty across Massachusetts. Their programs help parents with low incomes identify and pursue education and career goals so that they can increase their incomes and achieve long-term financial and housing security. Please explore this website to learn more about our other programs!

I have a current interim withdrawal or graduation request in process. How does this transition affect that?


Nothing will change regarding those requests.

What can I expect from my FSS Coach?

  • All coaching sessions are individualized and personalized to meet your needs and help you achieve your goals.

  • Sessions will be held at least once every three months; however, more coaching sessions can be held on an individual basis as needed.

  • Outside of your coaching sessions, coaches are available during working hours by email, text and phone calls and will get back to you within 48 hours.

  • We value each other’s time – coaches will be engaged and present during meetings.

  • We are committed to you and respect your privacy.


I have more questions. Who should I reach out to?


For questions about the FSS program you can reach out to Jakora Staten at Metro Housing|Boston at or (617) 425-6643.

For questions about Compass coaching services you can reach out to Dioneris Medrano, Program Manager at or 617-595-4905.

For questions about One Family’s coaching services you can reach out to One Family's FSS team at 

Meet the FSS Coaches